Your complete guide to CMAK cranes, hoists, crane kits, and digital solutions. This FAQ is designed to help you quickly find answers, understand our capabilities, and navigate to the right product or service page.
Crane Selection & Customization
What types of cranes does CMAK manufacture?
CMAK designs and manufactures a full range of industrial lifting equipment, including:
- Gantry Cranes for outdoor and indoor heavy-duty lifting
- Bridge Cranes for versatile industrial use
- Jib Cranes for localized lifting at workstations
- Special Cranes for custom, high-precision applications
We also provide premium NXS Hoists, CMX Hoists, and complete Crane Kits for fast, efficient installation.
Can CMAK customize cranes for my specific application?
Yes. Our engineering team can design and manufacture tailor-made lifting solutions, from container handling cranes to curved monorail systems. Visit our Special Cranes page for examples.
How do I choose between a single girder and a double girder crane?
- Single girder: lighter, more cost-effective, suitable for moderate capacities and shorter spans.
- Double girder: better for higher capacities, larger spans, and maximum lifting heights.
See our Bridge Crane section for a detailed comparison.
Do you manufacture cranes according to FEM standards?
Yes. All CMAK cranes and hoists are designed and built in compliance with FEM, ISO, and EN standards to ensure maximum safety, reliability, and service life.
Hoists & Lifting Equipment
What is the difference between NXS and CMX hoists?
- NXS Hoists are heavy-duty, high-performance hoists with advanced features like HoistSense+ compatibility and high duty cycle endurance.
- CMX Hoists offer a balance of performance and cost for medium-duty applications.
Can I add HoistSense+ to my crane?
HoistSense+ is available for most new NXS Hoists and select upgrades. It offers load monitoring, preventive maintenance alerts, and Industry 4.0 connectivity. Learn more on our HoistSense+ page.
Do you supply spare parts for CMAK cranes internationally?
Yes. We keep critical parts in stock and can ship worldwide. For cost efficiency, many customers include spare parts in their next Crane Kit or equipment shipment.
Warranty, Support & CMAK Partner Benefits
What is CMAK’s standard warranty?
- Cranes, hoists, crane kits: 24 months
- Spare parts: 12 months
Exclusive CMAK Partners enjoy the Warranty Priority Program, which guarantees faster claim resolution.
What are CMAK Coin?
CMAK Coin are our partner reward credits, earned on eligible purchases. Coins can be redeemed for spare parts, services, and upgrades. Available exclusively to authorized CMAK distributors.
Do you offer technical support after purchase?
Yes. Our team provides technical assistance via email, video call, and on-site visits when necessary. We also maintain a full library of manuals and technical drawings for our partners.
Ordering & Delivery
What delivery terms do you offer?
We operate exclusively under EXW (Ex Works) terms from our facility in Sakarya, Turkey. This means customers arrange their own pickup and transportation once their order is ready. We can, however, recommend trusted freight forwarders if needed.
How long can my order stay at CMAK after it’s ready?
Orders should be collected as soon as possible once notified as ready. Extended storage is not part of our standard service and may incur charges. Specific storage arrangements, if required, must be agreed in writing prior to order completion.
Can you consolidate multiple orders into one pickup?
Yes — if timing allows, we can prepare multiple orders (cranes, hoists, spare parts) for collection at the same time, reducing your transportation costs.
Do you offer Factory Acceptance Testing (FAT) before shipment?
Yes. CMAK Crane Systems is fully equipped to perform Factory Acceptance Tests (FAT) for complete crane systems before dispatch. Our capabilities include:
- Full load testing of complete cranes
- Motion and control system verification
- Inspection in the presence of customer or third-party inspectors
- Comprehensive documentation and test reports for compliance
FAT can be arranged to suit your project’s needs. For scheduling and pricing, contact us at sales@cmak.com.
CMAK.Tools – Digital Quoting for Dealers
What is CMAK.Tools?
CMAK.Tools is our advanced crane configurator, allowing users to prepare accurate, fully calculated crane offers in minutes. Key features include:
- Instant drawings and 3D crane models
- Custom-branded PDF quotes with your logo
- Detailed cost breakdowns and engineering calculations
- Built-in CRM and secure file sharing
Who can use CMAK.Tools?
- Exclusive CMAK Distributors use CMAK.Tools free of charge and also enjoy CMAK Coin rewards and Warranty Priority Program
- Non-distributors can access CMAK.Tools by subscribing with a monthly fee.
Do you provide training for CMAK.Tools?
Yes. We provide complete training materials, guides, and video tutorials. We can also arrange live Zoom sessions to walk you through the platform step-by-step.
Can CMAK.Tools handle non-CMAK products?
Yes. Many partners use CMAK.Tools to prepare offers for mixed-brand projects, including bids where competitors like Demag are involved.
Technical & Maintenance
What maintenance is required for CMAK cranes?
We recommend following the maintenance schedule in the user manual, including periodic inspection of mechanical, electrical, and safety systems. CMAK also offers preventive maintenance services for partners.
Do you supply drawings and CAD files?
Yes. All equipment purchased from CMAK comes with drawings and, if applicable, CAD files for installation and planning.
Can CMAK cranes operate in harsh environments?
Absolutely. We have designed Special Cranes for hot, dusty, and corrosive environments, including aluminum anodizing plants and heavy manufacturing facilities.
